Terms and conditions

Updated 14 November 2026

These terms apply when you use indohotelier.com and request a potential estimate. The booking page partnership itself is set out in full in the Partnership Agreement (PKS) signed by both parties. If this page and the PKS differ, the PKS applies.

About Indohotelier

Indohotelier is run by PT Sari Destinasi Desa (NIB 2207260061734), with its office at Jl. Tukad Badung XIXB-01, Renon, Denpasar, Bali 80226. We set up direct booking pages in the name of villas, hotels and homestays in Indonesia. Guests choose their dates and pay on that page, through a secure payment gateway.

Using this site

This site is for property owners and managers. Please fill in the form with accurate details, and only for a property you own or manage.

The potential estimate

The potential estimate is free and carries no obligation. Its numbers are estimates, built from public information about your property and the details you give us, with every assumption written down. It is not a promise of bookings, guests or revenue.

The calculator

Calculator results are only an illustration based on the numbers you enter yourself.

Before a page goes live

A booking page goes live once the PKS is signed and your property holds a valid NIB. The PKS runs for one year and renews automatically. You can end it with no long-term lock-in, as long as nothing is outstanding.

Fees

The standard service fee is 10% of each booking paid through your page, card fees included. There is no joining fee and no monthly fee. Bookings you record yourself, such as walk-in, transfer or cash, carry no fee. The rate for your property is written in the PKS before your page goes live, and never changes for bookings already made.

Payments and payouts

Guests pay in Rupiah by card or bank virtual account. Foreign cards work, and the guest’s bank handles the conversion. Funds are released 7 days after check-out and paid to your bank account on the 14th and 28th of each month, with a minimum of Rp 100.000. The 7-day window protects you against card disputes (chargebacks).

Guest cancellations

Guest bookings are non-refundable. If a guest cancels or does not show, you are still paid. There is one exception: if the property cannot provide the stay, the guest is refunded in full and that booking is not paid to you. You are still free to agree new dates with a guest.

Calendar

The calendar syncs with your OTAs by iCal every 30 minutes. Prices and availability are not pushed to the OTAs, so keep an eye on your calendar for last-minute bookings.

Your responsibilities

You are responsible for the accuracy of the information, prices, photos and house rules on your page, and for looking after guests during their stay. Photos must be your own or ones you are allowed to use. Booking pages live on the Indohotelier domain.

What we do not promise

We do not promise any number of bookings, visits or revenue. The booking page helps guests who already know your property book with you directly.

Content rights

The text, design and brand on this site belong to PT Sari Destinasi Desa. Your photos and property information remain yours, and we show them on your booking page while the partnership runs.

Changes to these terms

We may update these terms. The date of the latest update is shown at the top of this page. Changes do not alter a PKS that has already been signed.

Governing law

These terms are governed by the laws of the Republic of Indonesia. Any dispute is first settled by mutual discussion.

Questions

Questions about these terms? Message us on WhatsApp.

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